Privacy Policy

1.      Introduction

1.1    We are committed to safeguarding the privacy of Trigiene Dental website visitors and service users.

1.2    This policy applies where we are acting as a data controller with respect to the personal data of Trigiene website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3    We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of Trigiene’s website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4    Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information.

1.5    In this policy, “we”, “us” and “our” refer to Trigiene Dental.

2.      How we use your personal data

2.1    In this Section 2 we have set out:

(a)    the general categories of personal data that we may process;

(b)    in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c)    the purposes for which we may process personal data; and

(d)    the legal bases of the processing.

2.2    We may process data about your use of our website and services “usage data”. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests ‘Dentistry products and services’.

2.3    We may process your account data. The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent OR our legitimate interests.

2.4    We may process your information included in your personal profile on our website. The profile data may include your name, address, telephone number, email address and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is consent OR our legitimate interests.

2.5    We may process information contained in any enquiry you submit to us regarding goods and/or services “enquiry data”. The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is Legitimate Interest.

2.6    We may process information relating to our customer relationships, including customer contact information “customer relationship data”. The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is consent OR our legitimate interests.

2.7    We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website “transaction data”. The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

2.8    We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters “notification data”. The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

2.9    We may process information contained in or relating to any communication that you send to us “correspondence data”. The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests.

3.      Providing your personal data to others

3.1    Financial transactions relating to Trigiene Dental’s website and services are OR may be handled by our payment services providers, PayPal or Go Cardless. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4. International Transfers

4.1     International transfers of your personal data

4.2      In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

4.3      Cloudflare process data submitted on the site in their role as a global content delivery network (CDN). Transfers to each of the countries involved in the Cloudflare CDN will be protected by appropriate safeguards, as set out in the Cloudflare data processing agreement available at https://www.cloudflare.com/media/pdf/cloudflare-customer-dpa-20180402.pdf.

4.4      You acknowledge that any personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

5.      Retaining and deleting personal data

5.1    This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3    We will retain your personal data as follows:

(a)    Profile Data, Enquiry Data, Customer Relationship Data, Transaction Data will be retained for a minimum period of 60 Months, and for a maximum period of 72 Months following.

5.4    Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

6.      Security of personal data

6.1    We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.

6.2    We will store your personal data on secure servers, computers and mobile devices, and in secure manual record-keeping systems.

6.3    Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.

6.4    You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

6.5    You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website).

7.      Amendments

7.1    We may update this policy from time to time by publishing a new version on our website.

7.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

7.3    We may OR notify you of changes to this policy by email.

8.      Your rights

8.1    In this Section 9, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

8.2    Your principal rights under data protection law are:

(a)    the right to access;

(b)    the right to rectification;

(c)    the right to erasure;

(d)    the right to restrict processing;

(e)    the right to object to processing;

(f)    the right to data portability;

(g)    the right to complain to a supervisory authority; and

(h)    the right to withdraw consent.

8.3    You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

8.4    You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

8.5    In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

8.6    In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

8.7    You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

8.8    You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

8.9    You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

8.10  To the extent that the legal basis for our processing of your personal data is:

(a)    consent; or legitimate interests

(b)    that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

8.11  If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

8.12  To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

8.13  You may exercise any of your rights in relation to your personal data by written notice to us OR by email: mail@trigiene.co.uk.

9.      Third party websites

9.1    Our website includes hyperlinks to, and details of, third party websites.

9.2    We have no control over, and are not responsible for, the privacy policies and practices of third parties.

10.    Updating information

10.1  Please let us know if the personal information that we hold about you needs to be corrected or updated.

11.    About cookies

11.1  A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

11.2  Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

11.3  Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

11.4  The cookies that we use are displayed in the cookie pop-up message via Cookie Settings which is displayed when you first visit the website or visit again subsequently without having clicked to accept the use of cookies. Thereafter this can be accessed either via a link on our website or visiting our site from a browser which either has not been used before or is in private browsing mode. Cookies from us are displayed in the “Provider” column as “Our Site”.

12.    Cookies used by our service providers

12.1  Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

12.2  These are displayed in Cookie Settings which can be accessed as described in 11.4. They are displayed with the name of the domain from which they originate in the “Provider” column.

13.    Cookie preferences

13.1  Please refer to our ‘Cookie Policy’.

14.    Our details

14.1  This website is owned and operated by Trigiene Dental.

14.2  We are registered in England and Wales under registration number 9496285, and our registered office is at Evergreen House, John Boyle Road, Middlesbrough, TS6 6TY.

14.3  Our principal place of business is at Evergreen House, John Boyle Road, Middlesbrough, TS6 6TY

14.4  You can contact us:

(a)    by post, to the postal address given above;

(b)    using our website contact form;

(c)    by telephone, on 01642 442910; or

(d)    by email, using mail@trigiene.co.uk.

Cookie Policy

What are Cookies?

A cookie is a small piece of information that is placed on your computer when you visit a website and persists until either your browser is closed, or the cookie expiry date is reached.

What Cookies Do Trigiene Use?

We use essential cookies for site functionality and to store your cookie consent. These are shown in the Essential Cookies section. We use non-essential cookies to analyse the use and performance of our website and may add 3rd party services to the site, such as live chat.

Can You Turn Off Cookies & What Effect Does It Have?

You can switch off non-essential cookies by disabling each category that you wish to block in the non-essential cookies section. Switching off non-essential cookies may also mean that some 3rd party services may not work. We automatically turn off non-essential cookies if you have Do Not Track set in your browser settings. Alternatively, your browser will allow you to turn off all cookies including essential cookies and you can find out how to do this via the Help facility in the browser menu. If you use this to turn off essential cookies it will restrict your use of the website and negatively affect the way in which it operates

What Do Our Customers Say About Us?

  • Fantastic service and very quick turn around. Thank you very much – Mirela Muresanu, Killingworth Dental Surgery

    Fantastic service and very quick turnaround…
  • Very good service!

    Kennett Road Dental Practice
  • Excellent service, thank you!

    Ryton Dental
  • Very good service!

    No1 Victoria Dental Clinic – September 2016
  • Always providing a fast and reliable service!

    Blaby Dental Practice
  • Really good, speed service!

    Lower Brook Dental Surgery
  • Always a great service!

    SE1 Dental Centre
  • Very happy with the repair service.

    McNicol Dental Surgeons – September 2016
  • Very nice company, always helpful and friendly.

    Perfect Smile Clinic, York
  • Very quick turn around, thank you!

    Eunson Dental Surgery
  • A very good, prompt service!

    Abbey Road Dental
  • Thank you for repairing a handpiece we’d been told was irreparable!

    Woodcock Lane Dental Care, Jackie Hayes
  • Really great service, quick delivery, great communication!

    Straight Road Dental Practice, Krishna Kilpatrick
  • Very fast, reliable service!

    Windmill Orthodontics, Emma Henderson
  • Excellent service and communication throughout. Thank you!

    Colne Valley Dental Care, Stephanie Thornton
  • Very good service, thank you!

    Lister House Dental, P Griffin (Practice Manager)
  • Great service, fast and easy! Many thanks!

    10/10

    Dukinfield Dental Practice, Kirsty (Nurse / Receptionist)
  • Fantastic service, always prompt with delivery. Would also recommend their Handpiece repair service, again excellent turnaround and help when required.

    Melanie Holland, Darras Hall Dental Practice
  • Don’t change a thing! You are providing an excellent service and I am someone who is not easily pleased. Many thanks!

    Wrigley Dental Practice, Alastair Wrigley
  • Good service, prompt feedback/quote and always at competitive prices.

    Katz & Madhok Orthodontics, Petra – November 2016
  • Very helpful staff, answer all queries very quickly and efficiently.

    St Helen’s Dental Practice, Cockermouth – Lyndsay Ellis September 2016
  • Very good customer service, speedy repairs and great prices.

    Dawood & Tanner Dental, London – Meagen Seto September 2016
  • Thank you for such a speedy turn-around!! Will definitely use you again.

    Waddesdon Dental Practice – Zoe January 2017
  • Very pleased with the service, staff on the phone are very nice and efficient.

    Bluebell Dental Practice, Ilford – Joanne Tomkins Setpember 2016
  • Very efficient & good value for money.

    Cranleigh Dental Centre, Cranleigh – Hayley Cannon September 2016
  • Quick, reliable very professional service.

    Brown’s Dental Surgery, Washington – Donna Higgins September 2016
  • Excellent, quick service.

    I Like My Smile Dental Group, Newcastle – Jo Carrick September 2016
  • Your online booking service is very convenient, collection and delivery of handpieces works very well.

    Beechwood Dental Care, Carshalton – Vanessa Cacarino Setpember 2016
  • Excellent service at competitive prices. I was reluctant to change from our previous repair company, but once I had spoken to a local dentist who already uses you, I had no hesitation.

    Sawbridgeworth Dental practice, Sawbridgeworth – Anne Breese September 2016
  • Very pleased as other repair providers said they cannot repair several of the handpieces that you have repaired.

    Marcuccilli Dental Care, Lanarkshire – Amanda Zycinski August 2016
  • Very modern company, we love that you pick up the handpieces & keep us informed every stage by email.

    Longwood House Dental Care, Ilford – Sarolta Aschin August 2016
  • The service you give is brilliant. The turn-around on repairs is fantastic. Keep up the good Work!

    Charlesfield Dental Practice, Cardigan – Practice Manager August 2016
  • It seems that my staff prefer to deal with your company rather than the more known brands, I trust you will carry on showing the same level of professionalism!

    Wilson Road Dental Surgery, Cardiff – Xenis Ioannides September 2016
  • Amazing customer service from staff – it is a pleasure to work with you. Always helpful, very quick in responding and great customer service skills!

    Verne Road Dental Practice, North Sheilds – Monika James December 2016
  • Fantastic service, always prompt with delivery. Would also recommend their Handpiece repair service, again excellent turnaround and help when required.