Regular servicing and maintenance of your dental handpieces are vital to ensuring their effectiveness and longevity. Not keeping on top of your servicing can cause damage to your patients and to your reputation. But how do you know when is the right time to book in a service?

Here are some of the signs to look out for!


Abnormal Vibrations

Are you noticing that your handpiece is vibrating more than usual? Is your wrist getting sore? This is because you are trying to compensate for the abnormal vibration of your handpiece. If this is the case, it is likely to be causing your patient’s discomfort too. Abnormal rhythm is an indication that the bearings on your handpiece are failing and needs inspecting by a specialist technician!


Reduced Speed

Most high-speed turbines will rotate at 250,000 to 400,000 revolutions per minute. This means that your bearings need to be in excellent condition. If the speed of the bur significantly reduces, it will not cut with optimum efficiency. If you notice your handpiece seems to have slowed down, or not be as efficient, it’s time to get it checked.


Interrupted Water Flow

Water is essential to assist with cutting and keeping the bur cool. Patient safety is compromised if the water flow is interrupted or stops altogether, and the handpiece can become damaged. It is wise to check water is flowing through the hose to the point of the handpiece connection, so if this isn’t happening, it is time to get your handpiece checked.


Increased Heat

Most handpieces will become warm with use, particularly if they are motor driven. However, if you notice the heat increasing, this is a sign that there may be a failure in some of the internal parts of your handpiece. This will normally be accompanied by an increase in noise and vibration.


Disturbed Rhythm

When running at full speed, your hand piece should produce a consistent sound. If there are any fluctuations or disturbances in the sound, it is a sign that there may be excessive wear, or even breakage within the handpiece. Whilst the handpiece will continue working, urgent attention to this is required!


If your handpieces are showing any of the above signs, then it is definitely time to get them serviced. To find out more about our servicing and service plans for your dental equipment, check out our website Handpiece Service Plan | Dental Handpiece Repairs UK | Trigiene Repair

Dental Handpiece Repairs from Response 24

Handpiece Servicing

The inaugural British Dental Conference and Dentistry Show excelled this year as a record breaking number
of visitors and exhibitors visited the show over two days!

This year saw over 9,321 dental professionals gathering at the British Dental Conference and Dentistry Show on Friday 18th and
Saturday 19th May (NEC), making it the UK’s largest free to attend, education and trade event for the dental profession.

Visitors gave the free-to-attend, two-day CPD training and education conference and exhibition a resounding thumbs up.

The show gave Trigiene the opportunity to showcase new products and a branding re-fresh, which we hope you’ll agree looks fantastic.





Online registration for the Scottish Dental Show is now open with the 2018 event promising another world-class speaker line-up and more than 140 exhibitors.

Scotland’s biggest dental show will take place on 27 and 28 April at Braehead Arena and will mark the seventh year of the award-winning event.

As well as a packed trade show, featuring some of the biggest names in the industry, the show will also see more than 50 lecture and workshop sessions covering all the major CPD subjects. Delegates can gain up to nine hours of verifiable CPD on topics ranging from composites, digital dentistry, child protection and safeguarding, mouth cancer, radiation protection, decontamination and many more.

The lecture and workshop programme will feature some household names from Scotland, the UK and further afield. To view the preliminary schedule, click here.
(Please note: the programme may be subject to change at this point.)

To register for free tickers click here

Trigiene will be exhibiting at this year’s Dentistry Show (STAND L18)

The British Dental Association and CloserStill Media have announced a major new collaboration, that will see the British Dental Conference and Dentistry Show launch in May this year.

The new collaboration of the BDA’s British Dental Conference and Exhibition, and CloserStill Media’s Dentistry Show, will take place on 18 to 19 May 2018 at the Birmingham NEC and will be the undisputed leader in dental events.

The BDA Conference & Exhibition has been running for over 100 years and is the BDA’s annual flagship event for its members and the wider dental profession. The Dentistry Show, will have been running for 11 years in 2018. The new event will now become the key date in all dental professionals’ diaries with over 10,800 visitors attending the two day event.

To register for free tickets, visit:


As the end of the year fast approaches, we want to make sure that you’re making the most out of the Trigiene online repair portal. You can download a full report of which Handpieces, by serial number have been into the workshop over the last 12 months, including dates submitted and a full list of repair expenditure.

How to view your online report:

  1. Visit
  2. Click on ‘My Account’ in the top blue bar
  3. Click ‘Export Your Repairs’ on the right-hand side, bottom button
  4. Select ‘To’ and ‘From’ dates which you’d like to see a report for
  5. Click ‘Export To Ticket
  6. Click ‘Download Your File
  7. Your report will automatically start to download as a CSV file

With the Christmas holidays fast approaching, we’re all starting to think about how we’ll leave our premises for the break.  With some practices closing for a week, to 10 days, I’m sure they have a list of checks to go through before they close the practice.

Handpieces are possibly the last item on that list, but we’ve put together a few tips to help with the correct storage over this period.

Firstly, it depends on whether you’re sterilising using a vacuum class B autoclave or non-vacuum.  If a non-vacuum is used, be sure the handpieces are thoroughly dried prior to bagging.

The most common problem we see are the Handpieces becoming corroded due to contact with moisture for long periods of time. Trigiene recommends bagging the Handpieces once thoroughly dry or drying with non-linting disposable drying cloths, prior to bagging.

Wherever possible, store handpieces in the vertical position (head up) so that any moisture that may have collected in or around the head can drain away.

HTM01-05 states that you should have a way of monitoring sterilisation dates and rotate in a first-in/ first out system.  Unwrapped instruments should be stored and transported in a way that minimises contamination.  These boxes provide a clear, safe and identifiable way of transporting contaminated or decontaminated instruments.  Best practice requires instruments that aren’t scheduled for current use, to be stored in a separate environment (clean room or designated clean area of decontamination room).

Matthew Evershed

MD of Trigiene Dental


The Trigiene Repair workshop is not only state-of-the-art but is also ISO 9001:2015 accredited.

This Quality Management System ensures the best quality service, while having clear structures
and business efficiencies in place, giving our customers the confidence in the quality of service provided.

We only use European manufactured bearings and cartridges as standard on turbines
(OEM cartridges can be installed upon request), offering you the most cost effective solution. Most other
repairs are carried out using OEM parts. All of our parts have full trace-ability giving you peace of mind.

Our highly skilled and qualified engineers are manufacturer trained and certified on a regular basis.
They are always on hand to talk you through your repairs and to help with any equipment
maintenance queries that you may have.

BOOK your FREE same day collection service online at, or call the Trigiene team who can do this for you. We use DPD Local who will collect your Handpieces direct from the practice. We never charge you for collection or delivery, even if you decline the repair quote!

PACK your Handpiece into the provided silver collection pack and leave at your Reception for DPD to collect. Make sure you fill out the two-part form, keep one for your records and pop the other inside the repair pack with your broken Handpiece.

TRACK your Handpiece anytime or anywhere with our bespoke online tracking facility. You can easily keep track of your overall spend with our downloadable reports.

BOOK, PACK & TRACK | Dental Handpiece Repairs UK

All Handpiece oils are made equal, right?  No, unfortunately not.  Dealing with thousands of Handpiece repairs on a weekly basis, we get to know the effects of poor oiling, no oiling and poor quality oil.

One practice recently had an issue with higher than normal Handpiece repairs yet they insisted the oiling procedure was carried out according to manufacturer’s instructions and there had been no change in procedure.  When the dentist explained that he had had an issue with ‘over-oiling’ and that he was fed up with his Handpieces becoming slimy with oil, we quickly realised the problem and politely asked what oil his practice was using. We were informed me that it was (I won’t mention the brand) a generic budget Handpiece lubricant.

So the cycle of events was –  Handpieces being oiled with budget oil, which has a poor composition.  The oil remains stuck in globules in and around the Handpiece as it doesn’t flow or disperse easily.  Yes, the nurse was oiling the Handpiece correctly, ensuring that clear oil went right through the Handpiece.  The Handpiece was autoclaved and ready for use.

During the autoclave process, some of this poor budget oil ran out of the Handpiece and was now coating the exterior of the Handpiece.  The dentist by this point is fed up with handling slimy Handpieces so he has a word with the nurse and explains she is ‘over-oiling’ the Handpieces as they are coming out of the sterilisation pouch coated in oil.  The nurse takes this advice and only gives the Handpiece a short burst of oil and does not allow the oil to flow through the complete Handpiece.  This produces the desired effect with the dentist, he is much ‘happier’ with the Handpieces until they stop working!  Any dirt/debris has been pushed into the head of the Handpiece with a serious lack of oil and parts fail, leading to costly repairs.

So what makes a good quality Handpiece oil?  Needless to say, Handpiece manufacturers have developed their own oil to best suit their Handpieces.  With a good quality oil, the Handpieces can be oiled sufficiently without affecting user experience.  The composition of a good quality oil allows the smallest and most intricate parts of the handpiece to be oiled and it should not be possible to over-oil the Handpiece.  For more detailed hints and tips on Handpiece oiling see:

Dental Handpiece Lubricant

Q. What are the most common issues practices have with Handpieces?

A. Failed Bearings, Chucks and water leaks.


Q. What can practices do to cut down con costly Handpiece Repair Bills?

A. Follow the correct oiling procedures and use a reputable make sure your Handpieces are serviced every 12 months


Q. How often should Handpieces be oilied?

A. Handpieces should be oiled every 20 minutes or before each sterilisation, whichever comes first.


Q. Is is better to oil Handpieces by hand or to use an Oiling Machine?

A. A properly set up and regularly serviced machine is the best way to maintain Handpieces.


To find out how to oil your Handpiece correctly, head over to our YouTube page.

What Do Our Customers Say About Us?

  • From first speaking to Roy to working through the whole repairs system with Steve and the lovely admin girls the whole process was easy and a pleasure. It was also amazingly quick. We will definitely be using Trygiene again. – Park Street Dental

    It was also amazingly quick
  • Our repairs were done quickly and conveniently by Trigene and the pick up and drop off service was great! All hand pieces working well and sufficiently. Thanks again! – Cardonald Dental Clinic

    The pick up and drop off service was great
  • Trigiene kept us well informed of the works they were carrying out for us at all stages. Repairs were quick and efficient and overall we are really happy with the service. Thanks Trigiene. – The Parade Specialist Dental Centre.

    Repairs were quick and efficient
  • Always very efficient with collection and prompt return of handpieces, very happy! – Claudine Gourlay Dental Practice

    Always very efficient..
  • No improvement needed, fantastic service from start to finish. Great communication and quick turnaround. – Darras Hall

    “fantastic service from start to finish”
  • Every stage is simple and not complicated. Easy to use website and the staff on the phones are always a great help. – Promenade Dental

    Every stage is simple and not complicated.
  • Fantastic service and very quick turn around. Thank you very much – Mirela Muresanu, Killingworth Dental Surgery

    Fantastic service and very quick turnaround…
  • Very good service!

    Kennett Road Dental Practice
  • Excellent service, thank you!

    Ryton Dental
  • Very good service!

    No1 Victoria Dental Clinic – September 2016
  • Always providing a fast and reliable service!

    Blaby Dental Practice
  • Really good, speed service!

    Lower Brook Dental Surgery
  • Always a great service!

    SE1 Dental Centre
  • Very happy with the repair service.

    McNicol Dental Surgeons – September 2016
  • Very nice company, always helpful and friendly.

    Perfect Smile Clinic, York
  • Very quick turn around, thank you!

    Eunson Dental Surgery
  • A very good, prompt service!

    Abbey Road Dental
  • Thank you for repairing a handpiece we’d been told was irreparable!

    Woodcock Lane Dental Care, Jackie Hayes
  • Really great service, quick delivery, great communication!

    Straight Road Dental Practice, Krishna Kilpatrick
  • Very fast, reliable service!

    Windmill Orthodontics, Emma Henderson
  • Excellent service and communication throughout. Thank you!

    Colne Valley Dental Care, Stephanie Thornton
  • Very good service, thank you!

    Lister House Dental, P Griffin (Practice Manager)
  • Great service, fast and easy! Many thanks!


    Dukinfield Dental Practice, Kirsty (Nurse / Receptionist)
  • Fantastic service, always prompt with delivery. Would also recommend their Handpiece repair service, again excellent turnaround and help when required.

    Melanie Holland, Darras Hall Dental Practice
  • Don’t change a thing! You are providing an excellent service and I am someone who is not easily pleased. Many thanks!

    Wrigley Dental Practice, Alastair Wrigley
  • Good service, prompt feedback/quote and always at competitive prices.

    Katz & Madhok Orthodontics, Petra – November 2016
  • Very helpful staff, answer all queries very quickly and efficiently.

    St Helen’s Dental Practice, Cockermouth – Lyndsay Ellis September 2016
  • Very good customer service, speedy repairs and great prices.

    Dawood & Tanner Dental, London – Meagen Seto September 2016
  • Thank you for such a speedy turn-around!! Will definitely use you again.

    Waddesdon Dental Practice – Zoe January 2017
  • Very pleased with the service, staff on the phone are very nice and efficient.

    Bluebell Dental Practice, Ilford – Joanne Tomkins Setpember 2016
  • Very efficient & good value for money.

    Cranleigh Dental Centre, Cranleigh – Hayley Cannon September 2016
  • Quick, reliable very professional service.

    Brown’s Dental Surgery, Washington – Donna Higgins September 2016
  • Excellent, quick service.

    I Like My Smile Dental Group, Newcastle – Jo Carrick September 2016
  • Your online booking service is very convenient, collection and delivery of handpieces works very well.

    Beechwood Dental Care, Carshalton – Vanessa Cacarino Setpember 2016
  • Excellent service at competitive prices. I was reluctant to change from our previous repair company, but once I had spoken to a local dentist who already uses you, I had no hesitation.

    Sawbridgeworth Dental practice, Sawbridgeworth – Anne Breese September 2016
  • Very pleased as other repair providers said they cannot repair several of the handpieces that you have repaired.

    Marcuccilli Dental Care, Lanarkshire – Amanda Zycinski August 2016
  • Very modern company, we love that you pick up the handpieces & keep us informed every stage by email.

    Longwood House Dental Care, Ilford – Sarolta Aschin August 2016
  • The service you give is brilliant. The turn-around on repairs is fantastic. Keep up the good Work!

    Charlesfield Dental Practice, Cardigan – Practice Manager August 2016
  • It seems that my staff prefer to deal with your company rather than the more known brands, I trust you will carry on showing the same level of professionalism!

    Wilson Road Dental Surgery, Cardiff – Xenis Ioannides September 2016
  • Amazing customer service from staff – it is a pleasure to work with you. Always helpful, very quick in responding and great customer service skills!

    Verne Road Dental Practice, North Sheilds – Monika James December 2016
  • Fantastic service, always prompt with delivery. Would also recommend their Handpiece repair service, again excellent turnaround and help when required.