Handpiece breakdowns can be far more costly than most people realise with numerous hidden costs often unaccounted for. There is the cost of replacement parts but then there is also chair-side downtime, postal delays, labour, delivery charges/recorded delivery, workshop delays and so it goes on. Further to that, if you post your handpiece off in the ‘Free Post Jiffy Bag’, no one will want to know about it when it doesn’t reach it’s destination and your handpiece just becomes another piece of history!
Our mission at Trigiene is to reduce downtime and inconvenience for the dentist through service and products so that he/she can concentrate on what they do best, providing top quality treatments to their clients. Having recognised this, Response24 was born offering a hassle free handpiece repair service. Every handpiece breakdown is tracked and traced from the minute it leaves the practice reception to the minute it is returned. The collection packs are collected the same day, the repair quotation is available the next day and the repaired handpiece is returned within 24 hours. The collections and returns are completely free, the only thing you pay for it the repair itself (if the quote is accepted).
How can we offer a free collection and delivery service? Because our repair quotations are so competitive it is very rare for a quotation to be declined!